Privacy Policy - Alto Concierge

Alto Concierge in accordance with the Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) and the European Regulation 2016/679, of April 27 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (RGPD), informs the users of the website https://www.altoconcierge.com (hereinafter, the website), the Privacy and Data Protection Policy that will apply to the processing of personal data that the User voluntarily provides when accessing its website or the corresponding mobile application.

The User, by providing to Alto Concierge your personal data through the electronic forms on the Web and, where appropriate, by checking the corresponding acceptance box, you expressly consent that Alto Concierge may process such data under the terms of this Privacy and Data Protection Policy and for the purposes expressed herein.

Alto Concierge informs the users of the Web Page that their personal data may only be obtained for processing when they are adequate, relevant and not excessive in relation to the scope and the specific, explicit and legitimate purposes for which they have been obtained. They will be cancelled when they are no longer necessary or pertinent for said purpose or when requested by the owner in the exercise of his right of cancellation, provided that they are not subject to compliance with legal conservation periods.

Alto Concierge expresses its commitment to comply with the legislation in force at all times in terms of data protection.

The personal data provided will be processed by Alto Concierge and will be used in accordance with the following information.

What personal data do we collect through the website?

We may collect or receive your data through your visit to the Website or derived from your interaction with us through the completion of forms and questionnaires located in the different sections of the website in order to send us your requests for information, requests, register your registration, process your resume, etc..

In some cases, personal data is provided directly by the user when subscribing to our Newsletter or newsletter, when contacting us through the enabled channels, responding to surveys, subscribing to our social network profiles or interacting with us through these profiles by means of comments, opinions or sharing the contents published in each profile. Likewise, for the participation in the job offer of Alto Concierge.

In other cases, personal data is obtained indirectly from the user for purely statistical purposes in order to analyze the use of our website through the use of or provide value-added services such as the location map of our offices.

Below you will find more detailed information about the processing of your personal data, including the following headings:

Main purposes: Describes the processing of personal data that is carried out with the data we receive.
Legitimation: Customer consent.
Retention periods: Personal data will be kept for the exclusive time to comply with the purpose for which they were collected and as long as the rights that may be exercised against the responsible party do not expire, unless a longer period is stipulated by law.
Target audience: customers.
Rights of the interested parties: The interested parties may exercise their rights of access, rectification, cancellation, suppression, opposition, limitation and portability of their data by sending an e-mail. Likewise, you have the possibility to file a complaint before the Spanish Data Protection Agency (AEPD) through its website www.aepd.es.

Information on the Personal Data Processing Policy

Company name: Alto Concierge
Email to request information and as a means of contact: hello@altoconcierge.com

Main purposes

Administration and management of the users of the Web Page.
Management of subscriptions to news and newsletters.
Respond to the request for information requested through the means made available to users.
Interaction with customers through Alto Concierge’s APPS and interaction with us on the web pages of our profiles on the social networks identified on the website.
Processing of claims, complaints and suggestions.
Maintain the registered user login, provide statistics associated with the use of the Website, location of our offices and anti-spam systems (captcha).
Sending communications or information expressly requested.
Conducting satisfaction surveys on the services received for the proper management of quality processes and their improvement.
Use for statistical purposes for the purpose of analyzing User behavior and trends and analyzing how to improve the services we provide to Users.
Detect and investigate fraud, as well as other illegal activities and potential violations of our Privacy Policy, Legal Notice and/or Terms of Use.
If you do not provide the necessary data for these purposes, we will not be able to provide you with our services.

LEGITIMACY AND CONSERVATION

The legal basis for the processing of data corresponds to the consent given by the User when filling in the data and marking the corresponding acceptance boxes, as well as the sending of the different forms, requests, questionnaires of the different services and registration and registration.

By virtue of legal compliance with regulatory obligations applicable to each case, including the Capital Companies Act, approved by Royal Legislative Decree 1/2010, of July 2, 2010, consumer regulations, the Information Services Society Act and the regulations applicable to the protection of personal data reported herein.

For the maintenance of the relationships established between users, clients and suppliers of Alto Concierge.

Legitimate interest for the defense of Alto Concierge against possible legal actions.

By legal virtue for compliance with regulatory obligations applicable to each case, among others, Law of Society of Information Services and applicable regulations on the protection of personal data reported herein.

For the maintenance of the relationships established between users, clients and suppliers of Alto Concierge.

Legitimate interest for the defense of Alto Concierge against possible legal actions.

The fields of the forms marked with an asterisk (*) included in the Web Page are considered mandatory fields in order to be able to attend your request or the evaluation of the information you wish to provide us.

The conservation periods are as follows:

The data will be kept in compliance with legal deadlines according to commercial and sectorial regulations and in any case in compliance with legal deadlines for the prescription of possible legal actions.
The contact data will be kept as long as the relationship is maintained and its deletion is not requested.
The data associated with your interaction in the corporate profiles of social networks will be retained for the period of time that you enable in that social network to your publications.
Data kept for commercial purposes will be retained indefinitely as long as their deletion is not requested.
The data in connection with the submission of resumes and participation in the labor exchange will be retained for 2 years.
In any case, the data will be kept during the legal periods of prescription of possible legal actions.

Recipients of assignments and international transfers

The following data transfers are foreseen:

To Public Administration Agencies with competence in the area of communications and information services and Agencies with competence in the area of consumer affairs to attend to possible complaints from users.
Likewise, your data may be communicated to other collaborating entities of Alto Concierge, which market and provide services in various sectors of activity, in order to send you by any means, including electronic means, commercial information and any other action related to their commercial activity. The consent for such communications will have been previously obtained in the different forms, questionnaires of the Web Page and in those documents that regulate the relationship between users, customers and suppliers with which the company is involved. High Concierge The information is linked through the corresponding checkboxes and the different ways of requesting explicit consent.
Responsible for web analytics services: The Website has enabled Google Analytics services provided by Google LLC. The interaction with users through the use of this tool involves the international transfer of data of an analytical and technical nature in relation to the Site.

Rights of interested parties

Interested parties may exercise their rights of access, rectification, deletion, portability and limitation or opposition by sending an e-mail to the following address: hello@altoconcierge.com, providing a copy of ID card or other identification document.

The interested parties have the right to withdraw the consent given.
The interested parties have the right to complain to the Control Authority (Spanish Data Protection Agency www.agpd.es).
The user is solely responsible for the accuracy of the data provided to Alto Concierge.
Alto Concierge adopts the technical and organizational measures necessary to guarantee the security of the personal data contained therein and to avoid its alteration, loss, unauthorized processing or access, taking into account the state of technology, the nature of the data and the risks to which they are exposed.
Finally, you can also verify the presence of the SSL certificate by checking the properties of the Web Page in your browser, for which you should consult its characteristics in the Legal Notice section.
Any changes made to the Privacy Policy and information management practices will be reflected in a timely manner, and Alto Concierge may add, modify or delete such privacy policy as it deems necessary.

In no event will Alto Concierge modify policies or practices to make them less effective in protecting our customers’ previously stored personal data without the prior consent of the affected customers.